Return the products

Want to Exchange or Return a Product? It's Easy in Three Steps!

At Decotogo, exchanging or returning your product is quick and easy. Follow the steps below to ensure a smooth return process:

Step 1: Fill Out the Return Form

Download and fill out the return form available on our website. Provide all the required information, such as your order number, the product you want to exchange or return, and the reason for the return.

Step 2: Send the Order

Carefully pack the product in its original packaging and include the completed return form. Send the package to our return address, which you can find on the return form. Make sure your package has a Track & Trace code so you can track the shipment. You are responsible for the shipping costs and ensuring the package arrives safely.

Step 3: Receive Your Refund

Once we have received and inspected your return, we will refund the purchase amount to your bank account. Please note that it may take a few days for the amount to appear in your account, depending on your bank.

If you have any questions about the exchange or return process, please contact our customer service using the contact information provided. We are happy to assist you!